After many years of trusting my money in the hands of SNS regarding a “Lijfrente Sparen” the time has come where I must request the SNS to pay out my accumulated money. In all good faith I contacted the spokesman in the department for “Lijfrente Sparen” . What a disappointment. Naturally the procedures for this are new to me. I friendly indicated what my wishes are to the responsible spokesman and requested if he support and let me know the procedures. Very unfriendly with a tone of authority he indicated that I can find all information on the website and if I needed a meeting to discuss this it would cost Euro 125.00 per hour and if I requested to compile a plan for letting the money be paid out it would cost Euro 750.00. Further if I had any questions I must go to the website and there I will find the procedures. He indicated if I want to have no meeting and no plan I can take a test to see if I was capable and have enough knowledge to administer my own money. This was the procedure and there was no exception. There was also no room for discussion. Following I requested my accountment to call in my presence. My accountant received the same treatment, unfriendly, no communication, authority minded and go to the website for information. I was under the impression it was my money which I put into trust by the SNS for many years, apparently the spokesman at SNS thinks in another way. I request from the SNS a mediator as to ask support from the help desk spokesman is impossible. I am going to take every possible action to ensure that this is solved, official excuses from the SNS Bank and the responsible spokesman is trained how to speak to clients and is called to order. Untill now nothing has been solved and the SNS still has possession of my money and I still cannot arrange for payment for my own money. These procedures will be solved as I am going to request support from the Disputes Committee Banks. What will not be solved is the aggressive, not helping spokesman by the department “Lijfrente Sparen”. The spokesman would not give his name.
The above is an unbelievable situation suggestions are welcome from persons with the same experience.